Reliability & OnCall
Run production with confidence: observe what you own, see when vendors are down, coordinate incidents, and route pages to the right people—without juggling a dozen single-purpose tools.
What this solution covers
- First-party monitoring — synthetic checks, uptime, SSL expiry, heartbeats, and deep visibility across your stack.
- Third-party vendor status — aggregate public status feeds from cloud and SaaS providers so dependency outages show up next to your own signals.
- Status & communication — live boards for components, incidents, and subscriber updates.
- OnCall — rotations, escalations, and paging aligned to services and teams (private beta).
Examples
Illustrative scenarios—how teams use reliability and on-call in practice.
AWS posts a regional degradation. Your status board already lists the RDS and Lambda your checkout service uses; subscribers see an update, while internal monitors confirm your own error rate spike—so you do not confuse a dependency outage with a bad deploy.
A certificate on api.example.com hits the 14-day window. The alert routes to the team that owns the edge service in the catalog—not a generic ops queue—so renewal lands before customers notice.
A synthetic fails on the payment API; an incident is opened with timeline, linked components, and paging to the payments on-call rotation. After resolution, the same thread feeds subscriber messaging and a short postmortem checklist.
Explore product capabilities in detail on the SRE & monitoring page, or open the console to get started.
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